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Have a question? We’re here to help with your INNJU experience, from fragrance selection to orders and everything in between.
CONTACT US
Get In Touch
Need help finding the right scent or learning more about INNJU?
+60 16-420 4064
info@innju.my
Customer Care Hours
Monday – Friday
9:00 AM – 6:00 PM
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Frequently Asked Question
How often will I receive my delivery?
Orders are normally processed and shipped within 3–5 business days after payment has been confirmed. Delivery time may vary depending on your location and the courier service.
Can I select my fragrance?
Yes. You can choose your preferred fragrances from our collection.
With each delivery, you can select the scents that match your mood, preference, or the atmosphere you want to create.
Can I change my delivery address?
Yes. You may update your delivery address before your next order.
Please contact our customer support team before the delivery date to ensure your order is updated successfully.
Is shipping included?
Yes. Shipping is included with your INNJU Journey Plan.
Enjoy a seamless fragrance experience delivered directly to your doorstep without additional shipping fees.
Can I pause or skip a delivery?
Yes. If you need to temporarily pause your Journey Plan, please contact our customer support team.
We will assist you based on your subscription status and upcoming delivery schedule.
Can I cancel the Journey Plan?
The INNJU Journey Plan is designed as a 12-month fragrance experience.
If you need assistance regarding your subscription, please contact our customer support team and we will be happy to assist you.