FAQs
Find quick answers to your questions and discover more about your INNJU experience.
Thank you for reading this post, don't forget to subscribe!About INNJU
What is INNJU?
INNJU is a Malaysian car fragrance brand. We offer car fragrance Full Sets, perfume refills and the INNJU Journey Plan, a 12-month fragrance subscription.
What does the name INNJU mean?
The name INNJU is inspired by “隐居”, the idea of finding calm, clarity and connection within everyday life. INNJU turns familiar journeys into moments of comfort and personal expression.
Who owns and operates INNJU?
INNJU is operated by YNH JAYA MARKETING SDN BHD (937264-D), based in Kuala Lumpur, Malaysia.
Where is INNJU located?
9, Jalan Segambut Pusat, Taman Segambut, 51200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Do you have a physical store or pickup point?
No. INNJU sells online only. We do not have a shop for walk-in purchases or self-pickup.
How can I contact INNJU?
WhatsApp +6012 343 7292, or email info@innju.my.
Where can I buy INNJU products?
Who is INNJU made for?
INNJU is crafted for drivers who see their car as a private sanctuary, with fragrances designed to move with everyday life and your mood.
Products and scents
What products does INNJU sell?
Full Sets (the INNJU car fragrance holder with your chosen scent), perfume Refills, and the INNJU Journey Plan subscription.
What scents are available?
Five scents: Sakura Drift, Garden Dream, Jasmine Afterglow, Citrus Dawn and Velvet Woods.
What does each scent smell like?
Sakura Drift: airy, floral and fresh. Citrus lemon and berries, white florals and sakura, with a soft amber-musk finish.
Garden Dream: vibrant, floral and botanical. Green notes, lemon, red mandarin, pomelo and berries.
Jasmine Afterglow: elegant, powdery and luminous. Bergamot, pear and pink pepper with a forest accord.
Citrus Dawn: radiant, fresh and refined. Bergamot, grapefruit, orange blossom and petitgrain, finishing with vetiver, cedarwood, vanilla and amber.
Velvet Woods: woody, warm and comforting. Eucalyptus and cardamom leading into sandalwood, white musk and amber.
What is in a Full Set?
A Full Set gives you the INNJU car fragrance holder and your chosen scent to begin your journey. A Full Set of one scent is RM 188.00.
What is a Refill, and how much is it?
A Refill is a replacement fragrance for your existing INNJU car fragrance holder. The holder is sold separately. One Refill is RM 50.00.
How do I use the car fragrance?
Step 1: place the included fragrance refill into your INNJU holder following the instructions provided.
Step 2: install the holder in your car.
Step 3: when the fragrance becomes faint, replace it with an INNJU refill.
How long does one Refill last?
One Refill lasts about 4 weeks.
Which cars is the holder suitable for?
The INNJU holder is designed to attach to a car’s air-conditioning (air-cond) vent. It suits any car whose air-cond vent can hold it.
What are the fragrance ingredients?
Each product page lists the fragrance notes (top, heart and base) under the Ingredients tab. INNJU fragrances are made with plants and flowers as their main ingredients.
Can I try different scents?
Yes. You can choose the scent you love or explore a different mood. INNJU also offers a Scent Discovery Subscription. See the Subscription page.
Can I buy INNJU as a gift?
Yes. You can order for someone else by entering their shipping address at checkout. INNJU packaging is suitable for gifting. We do not offer a gift card or message card.
Journey Plan subscription
What is the INNJU Journey Plan?
A 12-month fragrance plan. You choose two scents, receive their refills in scheduled deliveries across the year, and can change your scents every four months.
How many deliveries and refills are included?
Three scheduled deliveries over 12 months. Each delivery has four refills, giving 12 refills in total.
How often are deliveries made?
Every four months. Each time you choose two scents, and each scent comes with two refills.
How many scent choices do I get?
Six scent selections across the year: two scents for each of the three deliveries. You can revisit a favourite or try something new.
How much does the Journey Plan cost?
The regular price of the Journey Plan is RM 389.00. A long-term promotion currently offers the Full Set (One Year Plan) at RM 338.00 (13% off). Promotion prices may change, so please check the product page for the current price.
Is shipping included in the Journey Plan?
Yes. Complimentary shipping is included with every scheduled shipment, with no additional shipping fee.
Where do I choose my scents for the next delivery?
Log in to My Account and open the Journey Plan page. Before your next delivery, select your two scents and confirm.
Can I change my delivery address?
Yes. You may update your delivery address before your next order. Please contact customer support before the delivery date so your order is updated.
Can I pause or skip a delivery?
Yes. Contact customer support and we will assist you based on your subscription status and upcoming delivery schedule.
Can I cancel the Journey Plan?
The Journey Plan is designed as a 12-month fragrance experience. If you need assistance, please contact customer support and we will be happy to help.
Ordering and payment
How do I place an order?
Choose your product on the Shop page, add it to your cart and check out. Enter your billing and shipping details and pay.
What payment methods do you accept?
You pay online through our website checkout by credit card, debit card, online banking or e-wallet.
Is my payment secure?
Yes. Payments are made securely online through our website checkout.
How much do the products cost?
Full Set (one scent): RM 188.00. Refill: RM 50.00. Journey Plan: see question 25. Prices are shown in Malaysian Ringgit (RM) on each product page.
Can I get an invoice or receipt?
Yes. Log in to My Account and open your order to view your invoice or receipt. Proof of purchase (order invoice or receipt) is needed for returns.
Do you offer bulk or wholesale orders?
Yes, please contact info@innju.my or WhatsApp +6012 343 7292 with your requirements.
Shipping and delivery
How long does shipping take?
Orders are usually shipped within 1 to 5 working days (Monday to Friday). Delivery time varies by location and courier.
How much is shipping?
RM 10 to West Malaysia and RM 20 to East Malaysia. Shipping is included in the Journey Plan.
Do you ship internationally?
For other countries, please contact customer service on WhatsApp +6012 343 7292
How do I track my order
Once your goods leave our warehouse and are picked up by the courier, you receive a tracking number to follow your parcel.
Can you ship to a P.O. Box?
No. We only ship to valid, legitimate addresses, and only to the billing or shipping address given at purchase.
What if I entered the wrong address?
We are not liable if an incorrect address is provided and the goods are returned to us. Re-delivery incurs shipping charges, which we will tell you on request.
What if nobody is home to receive my parcel?
Please provide a reachable phone number at checkout so the courier can contact you. Re-delivery attempts incur shipping charges.
Which courier do you use?
We ship through EasyParcel.
Do you deliver on weekends or public holidays?
Orders ship Monday to Friday (working days).
My parcel has not arrived. What should I do?
Check your tracking number first. If there is no update, contact info@innju.my or WhatsApp +60 16-420 4064 with your order number.
Returns, refunds and support
Can I get a refund?
All purchases are non-refundable, except in exceptional cases where INNJU expressly approves a refund.
Can I return or exchange a product?
Yes, if you received the wrong item or a damaged item. Ship it back within 7 working days of receiving it.
What are the conditions for a return or exchange?
You need proof of purchase (invoice or receipt). The item must be new, in its original packaging with any gifts received, with packaging unused, unmarked and not defaced, and with no smell (such as perfume, smoke or soap). Pack it safely for the return trip.
What are your customer service hours?
Customer Care Hours are Monday to Friday, 9:00 AM to 6:00 PM. Contact us on WhatsApp +6012 343 7292 or at info@innju.my.